Shipping And Returns Policy
POSTAGE AND DELIVERY
We post products anywhere in Australia and the rest of the world. We use delivery service providers to help us get our products to you.
Rates
You agree to pay to us postage fees as calculated at checkout. As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).
Our delivery service providers may change their fees from time to time, and so you acknowledge and agree that we can vary the postage fees applicable to orders at any time on notice, and that such notice is given by posting the updated postage fees on the Website.
Dispatch Timeframes
We process all orders within 24 hours of receipt of payment. Once an order is processed, we’ll do our best to dispatch orders on the same business day or the next business day.
a) Delivery Timeframes
Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however, this is largely dependent on the delivery service provider. As a guide, your orders should arrive within an estimated delivery time please see below:
Estimated Delivery Times:
| Victoria | 2-4 Business days |
| Sydney | 2-4 Business days |
| Canberra | 2-5 Business days |
| Adelaide | 3-5 Business days |
| Brisbane | 3-5 Business days |
| Tasmania | 5-7 Business days |
| Northern Territory | 5-10 Business days |
| Western Australia | 5-10 Business days |
International Delivery Timeframes
New Zealand 10-16 working days, Asia and the Pacific, North America and Western Europe 10-28 working days, Rest of the world 14-30 working days.
Delivery Address
It’s your responsibility to make sure that your postal address details are correct- we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement.
a) Orders Lost in Transit
If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.
RETURNS
If you are unhappy with your purchase, you can exchange it within 45 days. Please contact our customer service team at hello@bistaralinen.com to action your return. If you are not happy with your order, you may return your item, however it must be unused and must be in the original packaging.